How to return an unwanted product
Step 1 - Go to the My Account page
Please log in to your My Account page and find the product you want to return on your order. Don’t worry if you didn’t create an account when you ordered, you can do it now and your orders will be visible.
Step 2 - We process the return
We'll contact you if we need any further information before authorising the return. If we have everything we need we'll supply you with an RMA (Returned Merchandise Authorisation) number.
Step 3 - Repackage your product
Use the original packaging if possible and label the package with our RMA number and returns address: MoreFrom Group 12 Collegiate Crescent, Sheffield, S10 2BA
Step 4 - Send it to us
Unwanted goods need to be returned at your own expense. We recommend you send your package by registered post or courier with sufficient insurance to cover the value of the goods. We cannot accept any liability for goods that are damaged in transit. If you would like us to collect the goods from you a charge will be made depending on the size of the product. (Minimum £15)
Step 5 - We'll then process a refund
If you're a consumer customer and you return your product within 14 working days after you receive it. You'll receive a refund providing your product has not been used or installed.
If you're a business customer or have had your product longer than 14 working days we do not usually accept a return. We'll try to help out when we can but some products have a limited resale potential so we don't always offer a refund. We may not offer to refund the full purchase price, but if we do reduce the refunded amount we will only ever take a maximum of 30% off the refund. All refunds of this nature will be subject to a £10 fee.
Your product will be inspected when it arrives with us and if everything is OK we'll process a refund to the account used for the original payment. All banks, Credit card companies and payment accounts differ in how long they take to process refunds, but it will be within 30 days.
General notes on returning an unwanted product
Before you return any product, the return will need to be authorised. When we authorise a return we'll supply you with an RMA (Returned Merchandise Authorisation) number.
Packages that arrive without a valid RMA number will be rejected or returned.
Please ensure that the RMA number is clearly visible on the outside of the packaging.
Make sure you package the product well. We cannot accept liability for any goods damaged in transit and a replacement or refund will not be offered.
We endeavour to process all returns within 3 working days of the return being submitted to us.
Products are inspected and tested when they arrive at our returns department. If they are found not to be faulty or are not as described they will be rejected.
