Please find below a list of MoreCoCo’s (formally More Computers) terms and conditions of sale. Please read them carefully. The terms and conditions you enter into with us do not affect your statutory rights.
Orders and Deliveries
Orders are only accepted via the internet.
Prices are checked regularly, however if we find the price has changed when we receive your order, we will contact you and ask if you wish to proceed.
Dates and times of delivery are estimates only. MoreCoCo strives to ensure that all goods are delivered on time, however we do not accept liability for goods delivered on an unspecified day. We may also deliver the goods in several consignments but will not charge any extra delivery for this.
We do not accept liability for shortage of goods delivered, or damage to deliveries unless we are notified in writing within three days of the goods being delivered.
As part of our commitment to safeguarding online transactions, we may request customers to authenticate their identity. By confirming the customer's identity, we can ensure that the person placing the online order is the legitimate owner of the payment method being used.
On some oversize/overweight items an additional delivery charge may be necessary. If this is the case we will contact you before proceeding with your order.
Payment
Payment can be made by credit/debit card, PayPal or AmazonPay.
Warranties and Returns
The MoreCoCo strives to provide our customers with exceptional quality goods. On rare occasions however, these goods may turn out to be faulty or defective.
Most goods delivered to a UK address carry a minimum 12 month manufacturer's warranty. As a condition of sale customers must deal directly with the relevant manufacturer and comply with the manufacturer's instructions and warranty procedure. We will refer you directly to the product manufacturer in such cases. We will provide you with the contact information for the relevant manufacturer. The warranty does not apply if the goods have been altered or damaged in any way by the customer or it's employees or agents, or goods not used in accordance with the manufacturer's instructions.
Claims for damage, non-functionality and mis-shipping must be made within three days of receipt. After this date, replacements will not be offered.
For terms and conditions relating to faulty products please read the section Information on 
Faulty Products.
The Consumer Rights Act 2015 does not apply to orders placed by business customers and our
Business Terms and Conditions relating to returning non-faulty goods apply.
Orders placed for business use, commercial use, items for re-sale, quantity purchases, high value amounts, business type products or any order deemed to be for non-consumer use will be subject to our Business Terms and Conditions. If you have not selected Business Order during the checkout process, we may contact you to confirm that you agree to our Business Terms and Conditions before accepting your order.
Subject to the right of consumers to return goods for refund under The Consumer Rights Act, MoreCoCo do not sell products on a trial basis and the Consumer Rights Act does not allow a trial period of use. Customers are strongly advised to read the product specifications before placing an order. Under the Consumer Rights Act, you are entitled to inspect goods on receipt to ensure they are what you intended to purchase. If after reading the outer packaging or looking at the goods you decide they are not what you want, you have 14 days in which to cancel your order and return the goods at your own expense.
Once an item has been used or any software licences have been accepted the item cannot be returned as unwanted. Software licences cannot be revoked, for example, as soon as you switch on a laptop you will be asked to accept the Microsoft Windows software licence and register it. The same is true of boxed software, once the seals have been broken they are non-returnable. Similarly once a printer has had toner cartridges installed this is regarded as use and therefore order acceptance.
Unwanted goods can only be returned (within 14 days) if unused and in 'new' condition or unopened (i.e. with any seals and shrink-wrap still intact). For terms and conditions relating to unwanted products purchased by consumers, please read the section Information on Returning Unwanted Products.
Refurbished Products
One-Year Warranty - Refurbished IT Equipment
At MoreCoCo, we are committed to delivering high-quality products to our customers, which is why we offer a solid one-year warranty specified IT equipment.
MoreCoCo One-Year Warranty
Our warranty covers all products for a one-year period as standard. We have ensured that all refurbished servers, storage, memory, and parts, go through a stringent 25-point testing and pre-qualification process before they enter our inventory and are dispatched to you. This guarantees the utmost quality and condition of the IT equipment.
We provide a Return-To-Base (RTB) warranty stating that, from delivery, the product shall be free from material defects in design, material, and workmanship for a period of one year unless stated otherwise on the product listing.
This warranty does not cover any defects in a product resulting from:
- Fair wear and tear;
- Cryptocurrency mining;
- Wilful damage, abnormal storage or working conditions, accidents, negligence by you or any third party;
- Any alterations or repairs by you or a third party who is not one of our authorized repairers;
- Any software installed by you or on your behalf; or any file corruption, internet usage, or any virus or bug that infiltrates or damages the product.
The warranty applies exclusively to hardware products, and batteries included as part of your order come with a separate one-year warranty. Batteries are consumable items and are expected to require replacement over time.
In the unlikely event that you encounter an issue with one of our products, our dedicated support team is available to help you resolve any problems quickly and efficiently. If it is determined that a product needs to be replaced under warranty, we will cover the shipping cost for delivery addresses.
Product Specifications
The MoreCoCo Group make every effort to supply the goods as advertised but reserves the right to vary actual dimensions, specifications and quantities without prior notice.
MoreCoCo Liability
MoreCoCo will not be liable for any consequential or indirect damage or loss, however caused. This includes loss of profits, loss of goodwill, damage to trading relationships and financial loss.
Errors and Omissions
MoreCoCo makes every effort to ensure that all prices and descriptions quoted on its web site are precise and accurate. On the occasion when a mistake may occur, MoreCoCo Group will be entitled to rescind the contract, notwithstanding that it has already accepted the customer's order. MoreCoCo’s liability in that event will be limited to the return of any money the customer has paid relating to that order.
General
These terms and conditions do not affect your statutory rights. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English and Welsh courts. MoreCoCo reserve the right to change or amend these terms and conditions at any time without prior notice.
Privacy Statement
We are committed to protecting your privacy. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. Please note that we are able to collect and retain any data that you provide to us on our websites, even if you do not complete your transaction. Such contact details and data may be used, for example, to contact you about your reasons for not completing your transaction. We will give you the chance to refuse any marketing email from us. If you are purchasing via a MoreCoCo domain then we will share the details of your order with the MoreCoCo theme owner. However we never collect or share any payment details. This is only done by our payment provider Worldpay. The type of information we will collect about you is that which is given at the time of ordering. This may be entered directly on our website or provided to us by your choice of payment provider (e.g. PayPal, WorldPay, AmazonPay). You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. If you have any questions/comments about privacy, please email
[email protected].
More Computers (MoreCoCo) is a company registered in England and Wales under number 4666684.
Our VAT Number is: 836 3270 29
Our registered office is
c/o DAC Beachcroft LLP
The Walbrook Building
25 Walbrook
London
United Kingdom
EC4N 8AF
User anonymity and personal information
Log files are maintained and analysed of all requests for files on this website's web servers. Log files do not capture personal information but do capture the user's IP address, which is automatically recognised by our web servers.
Aggregated analysis of these log files is used to monitor website usage. This analyses may be made to available to our staff and partner agencies to allow them to measure, for example, overall popularity of the site and typical user paths through the site.
Except as stated already, we will make no attempt to identify individual users. You should be aware, however, that access to web pages will generally create log entries in the systems of your ISP or network service provider. These entities may be in a position to identify the client computer equipment used to access a page. Such monitoring would be done by the provider of network services and is beyond our responsibility or control.
We will make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorised access to systems is being attempted. In the case of all users, we reserve the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of our web services.
As a condition of use of this site, all users must give permission for us to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access.
All log file information collected by us is kept secure and no access to raw log files is given to any third party.
Google Translate
Translations are provided by Google for your convenience only. All information provided is accurate in the English version only. Our customer service team is English speaking only but if in doubt please contact us or the product manufacturer for clarification.
Use of cookies
This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.
We are following the practical advice on the use of cookies given by the International Chambers of Commerce (ICC)
Protection and confidentiality
Some services on this website require us to collect personal information from you. To comply with the Data Protection Act, we have a duty to tell you how we store the information we collect and how it is used.
Any information you do submit will be stored securely and will never be passed on or sold to any third party.
WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
MoreCoCo is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new Laptop from us we would accept their old Laptop and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out
wheeled bin symbol shown below:
A picture containing icon
Description automatically generated
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Waste Batteries and Accumulators Regulations
Under the Waste Battery Regulations, MoreCoCo are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises (12 Collegiate Crescent, Sheffield, South Yorkshire, S10 2BA, UK) in person (PLEASE DO NOT POST).
Alternatively, you can find your local waste portable battery recycling facility at
www.recyclenow.com
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. You may find stores in your local area more accessible.
